A Chilling Confession

 

My take on the Frozen “conspiracy”-I don’t care. Perhaps I’m a little late to the party on this one, but as I was voting yesterday on my favorite version of the song Let it Go (here are my favorites by the way: Alex Boye & the One Voice Children’s Choir,…

Customer Service & the Stages of Grief

 

One of the critical aspects of customer engagement is dealing with loss, and loss causes grief. In 1969, Elizabeth Kübler-Ross wrote On Death and Dying describing the oft-cited states of grief that terminally ill patients experience because of their own impending deaths. What most people don’t realize is that customers,…

One Resolution I Won’t Be Making This Year

 

In the spirit of the New Year one resolution I’ll not be making: complain less. Why would I want to complain less? Complaining shows discontent with the status quo and readies us for change. It proceeds from a position of power, refusing mere complacency or blind acceptance. It keeps us…

Why Mitt Lost

 

Seems like everyone wants to Monday morning quarterback about why Mitt Romney didn’t win the Presidency. It seemed like a slam-dunk he would, especially given the situation with the economy. No President has ever been reelected with an economy this bad. It’s completely baffling. And everyone thinks they have it…

Social Networks: A Peek into the Past, and a Glance at the Present

 

by Paul on March 10, 2010 It’s become almost cliché to say that right now the biggest buzzword in tech is “Social Networking”. People find in what they’re describing as Web 2.0, a crystal ball of future possibilities for marketing, advertising, gaming, law, education, business and ultimately communication. It’s nice…